 |
Can you send
me a brochure? |
| |
Our E-catalogue
can be downloaded from the link
which features all our products in
utmost detail. If you require further
information please contact us. |
|
What is the order process? |
| |
Simply
browse our products on line and select
the product of your choice. Navigate
to “Inquiry” and register
yourself online to send us your inquiry.
Our Sales support staff shall then
get in touch with you to take your
order. |
|
What methods of payment do
you accept? |
| |
On obtaining
a confirmed order from you, 100 %
payment will be accepted in advance
before dispatch, by Cash/Check/Demand
Draft/or by transfer of funds online
from your Bank Account. Our Bank Account
details shall be provided for transfer
of funds from your account for online
transactions. |
|
Do Timbor Home Furniture prices
include VAT? |
| |
All our prices include
VAT. |
|
Do Timbor Home Furniture prices
include delivery charges? |
| |
All Timbor Home
Furnitures available for shopping
online on are delivered
to your DoorStep/Destination of your
choice, duly insured, anywhere in
India by our logistics partner. The
prices are inclusive of delivery charges.
|
|
Do Timbor Home Furniture prices
include Octroi/Entry Tax? |
| |
All Timbor Home
product prices are exclusive of Octroi
and Entry Tax. This shall be charged
extra on actuals wherever applicable
in India. |
|
Are there any hidden costs? |
| |
There are no
hidden costs. Timbor Home products
are priced inclusive of all taxes,
shipping charges, packing and forwarding
charges. |
|
What happens if I cancel my
order? |
| |
All
ordered items are usually dispatched
within 2-3 weeks approximately from the receipt
of online order depending on our stock
status. If you cancel your order prior
to it being dispatched there shall
be NO CHARGE, but you will incur a
charge if your order has already been
dispatched in which case you will
be charged for delivery. For items
that have been specially ordered or
made a cancellation fee may be charged.
|
|
How do your prices compare
to others? |
| |
We are market
leaders in our field of furniture
and the furniture available online
are most competitively priced and
this will reflect in the savings you
will make when purchasing our products.
In addition all our products are backed
by Warranty. |
|
Can I see your furniture in
a store? |
| |
We have franchisees/dealers
of Modular Kitchens in all major cities
of India. To know about the finish
and quality of our products visit
any of the Timbor franchisees. Click
on
to find the nearest store. |
|
Do you sell custom made and
custom designed furniture? |
| |
Yes we do on case to case basis. Please
contact our sales team for more details. |
|
When will you dispatch my
order? |
| |
We usually dispatch within 2-3 weeks approximately from the day you make a
purchase online. |
|
When will my goods arrive? |
| |
All of our items are delivered by
our Logistics Partner and can take up
to 3 to 4 days for delivery once dispatched. |
|
Will I get an invoice for
the item ordered online? |
| |
Yes, an invoice shall be delivered
to you along with the item purchased. |
|
What happens if I am out when
you deliver? |
| |
As all deliveries
have to be signed for, we will be
unable to leave your furniture and
it will be returned back to the distribution
center of our Logistics partner. You
will then be contacted on phone to
schedule a further delivery date. |
|
Do you have an after sales
service? |
| |
We want you to
be completely satisfied with the goods
you have ordered and your shopping
experience. If you are unhappy with
any aspect of shopping with Timbor
Home furniture please write to us
on Support@timborhome.com. |
|
How should I take correct
measurements? |
| |
When furnishing any room, consider
the largest piece first: the sofa in
the living room, the dining table in
the dining area, the bed in the bedroom.
Your furniture should be arranged in
a way pleasing to the eye, comfortable
to use and convenient to move around.
Before placing an order, please take
a close look at all the access areas
in your home, from the first entry doorway
through to your selected room. |
|
How to measure your furniture? |
| |
 |
You need
to know exactly where you want
the furniture to be, and whether
it will fit. Start by taking
the following measurements:
|
|
Measure
the surface area of the space
where you want to put the furniture.
Make a rough sketch with a note
of the dimensions.
|
|
Measure the width, height, and
depth of the model you want to
order. |
|
|
Will it go in? |
| |
|
All widths
and diagonal depths should be
less than the entryway dimensions.
Check the diagonal depth on
upholstery by placing a straight
tape measure from the back
of the frame to the front of
the arm.
|
|
If it was
easy to get your existing furniture
in, compare the measurements
with the model you want to replace
it with.
|
|
When ordering
a wall display unit, measure
the wall you wish to place it
against from floor to ceiling.
The diagonal height should be
less than the entryway.
|
|
Measure the width and height
of all doorways, hallways, and
stairways, including banisters
and turns, and don’t forget
about obstacles such as wall and
ceiling lights. |
|
|
We're here to help |
| |
If
you are at all uncertain about your
measurements, please ask our staff
for help. If access through a door
is too tight, it may be possible to
get the furniture in via another route.
Finally, if the worst happens and
it really won’t fit in, do talk
to us. With our huge range of products
and the expert knowledge of our staff
we shall try to deliver the product
in a knock down condition, we can
also come up with a great alternative
for you.
|
|
What happens to my personal
details? |
| |
Your personal
details will remain strictly confidential
and not passed on to third parties.
You will be kept informed of new lines
and Timbor Home Furniture special
offers from time to time. See our
Privacy
Policy for details. |
|
Will my goods have a Warranty? |
| |
All our goods
carry manufacturer’s warranty
against materials and workmanship.
Please click on Warranty to know about and Terms and Conditions in detail
before proceeding to send us your
enquiry online. |
| |
|
| |
See & |
| |
|
